Our digital curriculum covers all aspects of the senior care business. New franchise owners take courses geared toward executives. As the business expands, new staff will require training. Register each new staff member in 2nd Family University based on the job title. Your employee will then receive job-specific training covering both the “how” and the “why” of their new role. You can quickly and easily cross-train employees as well, adding valuable skills to work in a variety of roles.
Our franchise support program is both unique and effective. First, we provide you with a licensing consultant to walk you through the process of becoming licensed in your home state. Next, you’ll use our online support portal to complete the Pre-Opening training courses. Each course gets you a step closer to being ready to open your senior care business. Once open, our Tutorial Video Catalog is full of quick, helpful videos to provide a quick “how to” solution when you get stuck.
With more technology available to businesses than ever before, why are so many home care companies stuck in the dark ages? At 2nd Family, we believe that technology can help our caregivers provide better care and improve the overall experience for our clients and their families. Our flagship product is the 2nd Family app, providing exceptional access to clients, caregivers, and referral partners.
At 2nd Family, we take a unique approach to senior care. Instead of pairing a caregiver with a client and then hoping for the best, we employ a managed care approach. Each client is assigned a registered nurse who functions as a Nurse Care Coordinator. The nurse’s role is to manage the care process while functioning as a singular point of contact for the family. By employing nurses, our managed-care approach eliminates the need for our franchise owners to have any previous health care experience.
At 2nd Family, we utilize a fully digital collection of cloud-based software applications. This approach results in a senior care business structure that is secure, dynamic, and adaptable. Our suite of software applications cover the entire business spectrum, from customer relationship management to applicant tracking systems, video chat to support tickets, scheduling, billing and payroll – everything is conducted through our cloud-based software applications.
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