Senior Home Care Technology

Senior Home Care technology has come a long way over the past decade. Emergency Response Systems have moved from bracelets to sensors placed around the house to track and measure movement. Electronic pill cases with a rhythmic beep reminder have morphed into robots with vocal medication reminders. Senior home care technology and products are making it safer for seniors to age in place. 

2nd Family utilizes user-friendly senior home care technology to provide complete transparency and accountability to both clients and their families. For a home care company to successfully serve seniors, it must be built on those two things. Senior home care technology is continuously developing to provide seniors peace of mind as they continue to live independently. According to a study recently done by Pew Research more seniors than ever, approximately 70%, are traversing the internet and using smartphones. 

As the number of seniors using the internet continues to increase, companies are going to look at how their technology can keep this demographic engaged and active using their technological tools. 2nd Family created the “Family Portal” that gives clients and any authorized family members access to their schedule, virtual wallet, and daily care notes given by the caregivers after each shift. Senior home care technology is being used and developed to provide complete transparency and accountability between clients, caregivers, and companies. 

Customer Relationship Management (CRM)

Senior home care technology is constantly changing and developing, now more than ever, because of the huge influx of people turning 65 every day in the US. Customer Relationship Management or CRM systems are being used more and more as a way to allow every employee inside an organization to stay updated on all client information. 2nd Family uses a CRM system to efficiently process each client and keep each department in the loop. Because each department has a different role in the sales, onboarding, and care processes, each department needs to be able to see what tasks are completed and which still need to be done. Having a task oriented system prevents things from getting lost in the shuffle. Every employee knowing exactly what task to complete, and when, oils the wheels for a smooth onboarding process. 

Staying Current

2nd Family continues to stay current with senior home care technology trends. Since 2nd Family opened its doors almost ten years ago, Co-Founders Chad Tracey and Joshua Markland recognized the huge role technology would play in their business. This awareness allowed all office staff to seamlessly transition to work remotely during this year’s coronavirus pandemic. The CRM system allowed all employees to stay informed about new clients. The HR department was even able to continue the hiring process for caregivers using the virtual tools that were already in place. Most importantly, 2nd Family’s seniors were never without care, even when the physical office was closed. 

Want to Learn More?

Choosing what senior home care technology is best for today’s users will continue to be part of owning your own senior home care agency. Fortunately, 2nd Family already has a successful system in place that has proven to be adept at quickly transitioning for its users. If you want to learn more about how 2nd Family uses its technology to best care for their clients and staff, call now toll free at 1-800-987-0191.